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Proposal by Sandeep Bajpai

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How to create effective user journey maps

Session Type: Workshop Track: The Psyche Timebox: 1

With our evolving focus towards user centred design User journey maps are becoming more and more popular and practiced in almost every industry. A tool that help us to wear user's shoes and see the world through their eyes. In this session I will walk through the methods and best practices for creating effective user journey maps.

Key Takeaways:

- What is user journey map - why is it important - how to create them - How to identify pain areas and opportunities for improvements through user journey map.

Sandeep Bajpai